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Terms and conditions of use

Terms & Conditions

This website is operated by Wellermen. Throughout the site, the terms “we”, “us” and “our” refer to Wellermen. These Terms of Use (“TOU”) govern your use of the content, software and services offered through Wellermen. These Terms of Use (“TOU”) govern your use of the services and content offered by us through Wellermen. By using Wellermen, you accept and agree to be bound by the TOU. If you disagree with the TOU or any changes thereto, you should discontinue your use of Wellermen. The TOU may be updated by us from time to time with or without notice to you. You should review the TOU periodically for changes.

Unless explicitly stated otherwise, any new feature or enhancement or release of new properties to the Service, shall be subject to the TOU. Your use of a particular Wellermen service may also be subject to guidelines and policies applicable to such service which may be posted and changed by Wellermen from time to time. All such guidelines and policies are incorporated by reference into the TOU. In case of inconsistency between the TOU and any guidelines or policies, the TOU will prevail.

Your Registration Obligations

In consideration of your use of the Service, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (“Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate and complete.

You must be at least sixteen (16) years of age. If you are not of legal age in your country of residence, you must have your parent or legal guardian to complete the registration on your behalf.

If you provide any information that is untrue, inaccurate or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate or incomplete, we have the right to suspend or terminate your account and refuse any future use of the Service (or any portion thereof).

Wellermen Account, Password and Security

You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorized use of your password or account and of any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

Wellermen Privacy Policy

Registration Data and certain other information about you is subject to Wellermen Privacy Policy. For more information, please see our full privacy policy on the Privacy Policy page.

You agree that we may access, preserve, and disclose your account information and your Content: (a) to our affiliated companies worldwide for the purpose of providing the Content to you and others in an efficient manner; (b) for the purpose of properly administering your account in accordance with our standard operating procedures; and (c) if required to do so by law or in the good faith belief that any such access, preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the TOU; (iii) respond to claims that any Content violates the rights of third-parties; (iv) respond to your requests for customer service; or (v) protect the rights, property, or safety of the Service, its users and the public. We may record customer service calls and collect other information related to the interaction between you and Wellermen and between you and the retailer represented by us.

Products and Delivery

All products displayed on Wellermen are sold by TINKIN TECHNOLOGY LTD located at FL6, Bldg.A2, Zhu’ao Zhizao Park, Gushu, Xixiang, Bao’an, Guangdong, China - 518000.

The China shipments offer to you the best way to save money making your purchases direct-from-factory with all the guarantees.

Registered airmail Shipping: All orders in Wellermen.com will be shipped with Tracking No Reg Airmail, when your order has been dispatched, you will get a tracking number to track your package online.

For US and UK can take 10 to 20 working days.

South Africa (excluding overseas territories), takes between 15 and 28 working days.

For France, Italy, Germany and the rest of Europe will take between 15 to 20 working days.

Thailand or Malaysia for 7 to 20 working days.

For countries not mentioned above may take 15 to 35 working days. Wellermen.com is not responsible for customs expenses or taxes in your country.

Note: The shipping information and tracking code is managed by the agency and excludes weekends and holidays. The delivery may be delayed because of high season, holidays, bad weather, flight delays and others may be normal delays of 7 to 10 days in some cases.

All shipments include tracking code and signed delivery.

Pay with PayPal

For security reasons Wellermen can only send the goods to the customers PayPal address. For people who wish to receive the product in a different direction, please confirm via a message on the PayPal platform. The addresses sent via email or contact form are not valid.

For T/T Payments we can delivery the goods to the address as you want, also you can request the change of the shipping address after you place your order in our Suport system with the email associated to your account.

In Wellermen our products have NOT included any international tax like customs taxes. For airmail shipments customs officials inspect packets at random. Wellermen can not guarantee that your order will be inspected and required to pay VAT by tariff authorities. Wellermen is NOT responsible for the package if the client rejects the receipt, it will be destroyed at your local tariff center.

Small orders are shipped within 2-3 business days, large orders may take a little more time for preparation.

Wellermen does not have all items in stock. After receiving your order, a qualified person of Wellermen categorizes and submit the orders to be processed at our warehouse. Orders are usually processed in about 3 business days. Email once your order has been shipped.
If you want to make sure that a model is in stock or is there enough quantity to meet your needs, please contact us to confirm the quantity and product.

Can I cancel my order?
(A): If your order has not been shipped, please contact us for your return including the ID of the order placed which to cancel.
(B): If your product has already been shipped we can not cancel your order.

Order Acceptance

Please note that the price quoted for each item on the Site should be regarded as an invitation for offer and should not be regarded as an offer. Your order is an offer for purchase, which will be accepted when Wellermen confirms your order. There may be certain orders that we are unable to accept and must cancel. Wellermen reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Customs Charges

We ship our goods from China.

Customs duty can be imposed on imported goods between other countries. The charges are based on a number of variables over which we have no control and as such we are unable to tell you of prospective charges due to significant variations from country to country. Please contact your local customs office for more information about customs charges specific to your country.

If you cancel and return your order and have incurred a customs charge:

Customs charges will not be refunded in this instance, however, you can contact your local customs office who may be able to support you in claiming a refund directly from them.

Customs Clearance Delays

Customs clearance is a necessary procedure in permitting goods that are transported to a country. The process normally takes a matter of minutes or hours but it can take longer if the goods are chosen for inspection or during peak traffic times (i.e. Christmas).

Our estimated delivery timescales do not include customs clearing times.

Prescriptions for Import

Some items require a prescription for import into your country. In the event this is required for the parcel to be released to you, please contact us and we will endeavour to assist you. Wellermen does not accept any responsibility for this situation.

Typographical Errors

While Wellermen strives to provide accurate product and pricing information, pricing or typographical errors may occur. Wellermen cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Wellermen shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, Wellermen may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Arbitration

Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such a dispute to Hong Kong International Arbitration Center (the “HKIAC”) for arbitration which shall be conducted in accordance with the HKIAC arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.

Remedies

You agree that Wellermen’s remedy at law for any actual or threatened breach of this Agreement would be inadequate and that Wellermen shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that Wellermen may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees. No right or remedy of Wellermen shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys’ fees and expenses. No instance of waiver by Wellermen of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future, or other waiver.

Returns 

You can return your order, or any part of your order, for a full refund if you are not satisfied for any reason.

You must register your return within 31 days from receipt of your order and send the goods back according to our instructions without undue delay and in any case no later than 60 days from registering your return.

To start a return process please contact us: info@wellermen.com

Damaged or faulty goods

If your order arrived damaged, or you’re having problems with a product you’ve bought, please contact us as soon as possible.

We  will require an image or video showing the damage, fault or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:

  • We may be able to provide a replacement.
  • We may offer a discount to keep the goods with minor damage.

If we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund. We may be able to collect the goods or provide you with a free returns label. However if we can’t collect the item or provide a free returns label, we will refund reasonable returns postage costs upon you providing a copy of your returns postage receipt.

Refusing delivery

If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) any fees and charges incurred by the retailer due to a package being refused may be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected and returned to the sender.

Refunds

  1. You will be refunded within 14 days of receiving the goods back.
  2. If we offered to collect the goods, you will be refunded within 14 days of canceling your contract.
  3. You will receive an email once the products reach us and are accepted for return.
  4. Refunds will be issued to the same means of payment initially used to purchase the goods.
  5. Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.

Compliance with Local Laws and Rules

You agree to comply with all local laws and rules regarding online conduct and acceptable Content as well as with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

Modification of Service

We reserve the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Proprietary Rights

You acknowledge and agree that the Service contains proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that Content presented to you through the Service is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by us or advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or Content, in whole or in part.

You agree not to access, or make an attempt to access the Service by any means other than through the interface that is provided by us for use in accessing the Service.

DISCLAIMERS

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

  1. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, CONDITIONS AND OTHER TERMS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED TERM OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE.
  2. WE MAKE NO WARRANTY OR REPRESENTATION THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (IV) AND THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
  3. DOWNLOADING OR OTHERWISE OBTAINING ANY CONTENT THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH CONTENT.
  4. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY OR OTHER OBLIGATION NOT EXPRESSLY STATED IN THE TOU.

Limitation of Liability

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT OR INDIRECT, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE OR ANY PRODUCT DISPLAYED IN THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS AND SERVICES RESULTING FROM ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICE OR PRODUCTS DISPLAYED OR SOLD THROUGH THE SERVICE.

OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE RELEVANT PRODUCT AND SERVICES.

YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, TO BE VALID ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE SERVICE, ANY PRODUCTS DISPLAYED IN OR SOLD THROUGH THE SERVICE OR THE TOU MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE.

Termination

You agree that we may terminate, in our sole discretion, your password, account (or any part thereof) or use of the Service, and remove and discard any Content within the Service, for any reason, including, without limitation, for lack of use or if we believe that you have violated or acted inconsistently with the letter or spirit of the TOU. You agree that any termination of your access to the Service under any provision of this TOU may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account.

Any account that has not been used for a certain period of time may be terminated and all contents therein permanently deleted in line with Wellermen’s guidelines and policies. You agree that we have no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Service. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Service.

Notice

Notices to you may be made by either e-mail or regular mail. The Service may also provide notices of changes to the TOU or other matters by displaying notices or links to notices to you generally on the Service.

Trademark Information

Wellermen logo and Wellermen trademarks and service marks, and other Wellermen logos and product and service names are trademarks of Wellermen.com. Without our prior permission, you agree not to display or use in any manner, the Wellermen Marks.

General Information

This TOU (including the practices and policies referred to herein) constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements between you and us. Your use of the Service may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. The TOU and the relationship between you and us shall be governed by the laws of the EU. You agree to submit to the exclusive jurisdiction of the EU courts. Any failure by us to exercise or enforce any right or provision of the TOU shall not constitute a waiver of such right or provision. If any provision of the TOU is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the TOU shall remain in full force and effect.

Neither you nor we may assign or transfer any rights or obligations under the TOU without the prior written consent of the other party, except that we shall be entitled to assign or transfer any or all of our rights and obligations (without your prior consent) to any of our affiliated companies.